Smart companies are increasing referrals and repeat business. They do so by applying customer experience principles to their daily interactions with their customers. What are their secrets? A new Customer Experience Management (CEM) benchmark study of 869 executives reveals the secrets of the differentiated companies who act differently and do not succumb to the traditional response to economic times.

Join industry CEM expert, Lior Arussy of Strativity Group, for an interactive webinar to discuss the findings of his new 2009 CEM Benchmark Study. Discover the secrets of those companies that continue to be profitable in the current economic environment. Get unique and valuable insights into Customer Experience practices in Canada, and helpful perspective on your own customer experience initiatives.

All webinar attendees will receive a complimentary copy of Strativity’s 2009 CEM Benchmarking Study Full Report.